Frequently Asked Questions

All your answers at xbji

From opening an account to bonuses, payments, and security — everything you need to know before playing at xbji, all in one place.

xbji is a mobile-first gaming platform built for Bangladeshi players. Below we have organized the most frequently asked questions into five categories — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If your question is not here, our Bengali-speaking support team is always ready on 24/7 live chat.

👤 Account and Registration

To register at xbji, you need your active mobile number, a strong password, and your date of birth. Your national ID card or passport details may be requested for age verification. Providing accurate information is mandatory, as incorrect details can cause problems at the time of withdrawal. The entire process is conducted in Bengali.

Each player may open only one account. If multiple accounts are found under the same person, both accounts will be closed and deposited funds may be forfeited. This rule is strictly enforced to ensure fair competition and prevent bonus abuse.

To open an account at xbji, you must be at least 21 years old. Withdrawal access may be limited until the age verification process is complete. Gambling by minors is prohibited by law, and xbji maintains a strict position on this matter.

Clicking the "Forgot Password" link on the login page will send an OTP to your registered mobile number. After verifying the OTP, set a new password. The process usually takes a few minutes. If you have any trouble, contact us via live chat.

KYC verification is usually completed within a few hours. Uploading a clear photo of your national ID card and a selfie speeds up the process. Delays may occur due to unclear photos or information mismatches. If you have issues, email [email protected].

💳 Deposits and Withdrawals

Funds deposited via bKash are added to your account instantly. You can start playing as soon as the payment is confirmed. In case of network issues or delays in bank notifications, wait up to 15 minutes. If the problem persists, provide your transaction reference number in live chat.

The minimum deposit across all payment methods is ৳100. The minimum withdrawal amount is ৳800. While it is possible to start with a small deposit, it is advisable to always transact within the set limits for a smooth banking experience.

Yes, both Nagad and Rocket are completely safe at xbji. All transactions are secured with SSL encryption. Never share your mobile banking PIN with anyone, and only use xbji's official payment channels.

Withdrawal requests at xbji are generally processed within 30 minutes to 3 hours. Withdrawals via bKash and Nagad are the fastest. Bank transfers may take a little longer. Having your KYC verification completed speeds up the process further.

xbji itself does not charge any service fees on deposits or withdrawals. However, your mobile banking operator (bKash, Nagad, Rocket) or bank may apply their own fees. It is a good idea to check the charges of the relevant platform before making a transaction.

To deposit via bank transfer, go to the cashier section at xbji and select "Bank Transfer". Transfer the specified amount to the displayed bank account number and save the transfer reference number. For any issues, contact [email protected] with your reference number.

🎮 Games and Rules

To bet on BPL (Bangladesh Premier League) matches, go to xbji's cricket section. Select your preferred match from the list and place bets on various markets including match winner, total runs, and top batsman. You can change your bet up until the match starts. Minimum bet is ৳100.

xbji offers popular slot games from PG Soft, Pragmatic Play, and JILI. Notable titles include Gates of Olympus, Sweet Bonanza, Fortune Tiger, Fortune Gems, Crazy 777, and many more. Asian-themed games are particularly popular among Bangladeshi players.

RTP is the long-term expected return rate of a game, expressed as a percentage. For example, a game with a high RTP tends to return more money to players over the long run. Keep in mind, however, that RTP is an average across thousands of spins — each spin is completely independent and does not depend on previous results.

Yes, xbji is fully mobile-optimized. You can play directly from a mobile browser on any Android or iOS smartphone or tablet. There is no need to download a separate app. The interface automatically adjusts to fit your screen size.

xbji offers live casino games from Evolution Gaming and Ezugi, where you can play via live video with professional dealers in a real studio. Multiple tables including Baccarat, Roulette, Blackjack, and Dragon Tiger are active at all times. A fast internet connection gives you the best experience.

At xbji, all slots and table games are operated through a certified Random Number Generator (RNG), which keeps game outcomes completely neutral and unpredictable. Game providers are regularly verified through third-party auditing organizations. This ensures that no game can be manipulated in favor of or against anyone.

🎁 Bonuses & Promotions

Open a new account and get a 100% bonus on your first deposit up to ৳20,000. For example, depositing ৳5,000 will add an extra ৳5,000 as a bonus. The bonus is applied automatically — no separate code is required.

The welcome bonus has a wagering requirement of 15x. This means you need to bet the total bonus amount 15 times before you can withdraw. Example: if you receive a ৳2,000 bonus, you must place ৳30,000 in bets. This condition must be met within a specified time limit.

xbji's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. You are automatically promoted to a higher tier through regular play. Bronze offers up to 0.2% weekly cashback, Silver 0.4%, Gold 0.6%, and Platinum 0.8% cashback.

On a set day each week, cashback is automatically added to your account based on your net loss for the week, according to your VIP tier. Cashback generally comes with no wagering requirements. Check the promotions page or live chat for the exact schedule.

Depending on the bonus terms and conditions, a bonus may or may not apply to specific games. Some games including Spribe's Aviator may be excluded from bonus wagering. Read the detailed terms of the promotion before claiming a bonus, or confirm with support.

🔒 Security & Responsible Gaming

xbji keeps all personal and financial information secure through 256-bit SSL encryption. Your data is never shared with any third party. All information is stored in accordance with our privacy policy and is used solely for account management purposes.

If you feel your gambling habits are getting out of control, contact xbji support immediately and request a temporary break or Self-exclusion. We place the highest importance on responsible gaming. Visit our responsible gaming page to learn more.

Yes, xbji offers deposit limits, session time limits, and self-exclusion for responsible gaming. These features can be activated through account settings or live chat. Once self-exclusion is active, the account cannot be reopened before the specified period ends, so please make this decision carefully.

xbji's support team is active 24 hours a day, 7 days a week in Bengali. Click the live chat icon on any page of the site for immediate assistance. To contact us by email, write to [email protected]. Phone or WhatsApp support is not available.

xbji is an SSL-secured, safe, and reliable gaming platform built with Bangladeshi players in mind. Fair gaming, secure payments, and transparent policies are the core foundations of xbji. You are requested to report any irregularity or suspicious activity to support immediately.

Still have questions? Contact support

Our Bengali-speaking support team is available 24/7. Chat directly via live chat or send us an email.

Get Started Now
Live Chat
Active 24/7 in Bengali — fastest response
Email Support
[email protected]
Withdrawal Time
30 minutes to 3 hours
Secure Platform
SSL Encryption • Fair Play